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ITIL Service Support : ISBN 0113300158 Comprehensive introductory book covering the core ITIL® Service Support components - change management; configuration management; Service Desk (Help Desk) management; incident management, problem management; software release and rollout; and an explanation of the links between the disciplines. Good to read in conjunction with any training. Clear and concise for the novice or as a refresher to professionals. To order, visit the bookshop here and type in the ISBN number.
ITIL Service Delivery : ISBN 0113300174 The second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. As above, highly recommended. To order, visit the bookshop here and type in the ISBN number.
Planning to Implement Service Management : ISBN 0113308779 Vernon Lloyd takes his many years of experience within the IT Service Management area and presents a practical guide to implementing ITIL (the IT Infrastructure Library). Clearly written with a strong business focus, this book is prerequisite reading for any IT service professional thinking of implementing ITIL. Many topics are covered aimed at providing a wide, yet focused, basis for forethought. This book is highly recommend both for the novice and the experienced professional who needs their thinking challenged. To order, visit the bookshop here and type in the ISBN number.
Written in plain English to speed understanding, this practical book guides the reader
through the strategy design, development, implementation and review process – Plan,
Do, Transform, Review – in a step by step logical manner.
Explanations of knowledge, information, software development and technology and service
strategy layers are provided as well as cultural considerations, reasons for resistance
to change, leadership style and review criteria. A template outline is included
for an IT strategy document and, terms of reference for a sponsoring group, programme/project
manager, business group, technical forum and IT steering committee are provided to
help you get up and running in a professional manner.
Packed with diagrams, helpful reminders, highlights, checklists and case studies,
‘Designing the Future’ is a valuable resource for anyone interested in, considering,
implementing or revising an IT strategy.
Wait! Did you know that there are numerous under £10 and $15 ITIL Pocket books and other ITIL related books you can buy? Visit our all ITIL books here and browse around - you may find that elusive information you need!