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The core ITIL v2 (IT Infrastructure Library) components are contained within two main publications - ITIL Service Support & ITIL Service Delivery.  Additional OGC publications include:  

Planning to Implement Service Management
Service Support   click for details
Service Delivery   click for details
The Business Perspective
Applications Management
ICT Infrastructure Management
Security Management
The Service Desk
Service Level Management
Incident Management
Financial Management for IT Services
Problem Management
Capacity Management
Configuration Management
IT Service Continuity Management
Change Management
Availability Management
Release Management
All ITIL Books
All ITIL Books

All the above ITIL v2 material is available as a set of books and on CD. The latter may be purchased for stand alone or networked use.  To purchase these books or CD sets, go to our bookshop here and use the search function.

 

The British Standards Institute (BSI) published the Code of Practice for IT Service Management in 1998 (PD0005) and subsequently the British Standard (BS15000) was launched in November 2000. Both publications are based entirely on the ITIL guidelines, particularly focusing on Service Support & Delivery. BS15000 as at 2007 was replaced by ISO 20000 - The international Standard for IT Service Management.  Publications from both the BSI and OGC are complementary sets.

 

The 11 core ITIL v.2 components are:

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what is ITIL v2

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