To use the scrolling slide show above, use the left and right arrow buttons in the middle of the slide show to play, pause etc. Hover your mouse pointer over the individual book graphics to view further information and click to purchase.
ITIL Service Level Management
The name given to the process of planning, co-ordinating, agreeing, monitoring and reporting on SLAs - internally with the business or externally with 3rd party providers. Additionally, the on-going review of service achievements ensuring the required service quality is maintained and gradually improved. SLAs provide the basis for managing the relationship with the Customer.
ITIL Financial Management for IT Services
Incorporates budgeting, IT Accounting and Charging. Enables the organisation to fully account for the spend on IT services and to attribute these costs to the services delivered to the organisation’s Customers.To assist management decisions on IT investment by providing detailed business cases for changes to IT services.