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ITIL® stands for the IT Infrastructure Library.  It emerged  during the 1980’s in the UK as a set of high level processes for providing consistent, low risk IT service and IT service management to an organisation.  The copyright is owned by the Office of Government Commerce [OGC (formerly known as CCTA)] and is covered in several publications from the British Standards Institution (BSI).

ITIL v3 was completely updated and released during May/June, 2007, and has been further reviewed and updated in 2011.  Based on ITIL v2 Service Support and Service Delivery publications, ITIL v3 now comprises the following 5 publications:  
All the above publications are available as a set of books and on CD. The latter may be purchased for stand alone or networked use.  To purchase these books or CD sets, simply click the graphic link below or go to our bookshop and use the Amazon search box found in the right hand side; use the search criteria “books” and “ITIL Lifecycle”.

Additionally, you can view our free ITIL v3 YouTube video by clicking here.  Or test your ITIL v3 knowledge by trying your hand at our free ITIL v3 Quiz.
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