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ITIL v3 Foundation Certificate in IT Service Management. This is aimed at those wishing to demonstrate that they have gained knowledge of ITIL v3 terminology, structure and basic concepts and, have understood the core principles of ITIL v3 practices for Service Management. The examination comprises a 40 question, multiple choice examination which must be completed within 1 hour. Successful delegates must achieve 65% correctly answered questions to pass.
ITIL v3 Intermediate Certification in IT Service Management (Lifecycle Stream and Capability Stream). Two streams are available at this level. Each ITIL Service Lifecycle Stream Module is a free-standing qualification, and comprises one of the six modules that lead to the full ITIL v3 Diploma. One stream of study and examination focuses on the Service Lifecycle (Strategy, Design, Transition, Operation, Continual Service Improvement). The other stream – the Capability stream – is available in ‘clusters’; Planning, Protection and Optimization, Service Offerings and Agreements, Release, Control and Validation, Operational Support and Analysis.