BestPracticeHelp.com

© BestPracticeHelp.com All rights reserved.

ITIL Forum

Click me !

Click one of our

areas below:

quick find

Sponsorship, Terms of Use & Copyright

Site Map

Home  What is ITIL  ITIL Training  Bookshop  Reviews  Shop  ITIL Forum  Links  Downloads  ITIL Jobs  Search  Contact

Home ITIL people What is ITIL ITIL Training Bookshop Reviews Shop ITIL Forum Links Downloads ITIL Jobs Search Contact
The Free ITIL & Best Practice Resource Website

Help us keep this site going by clicking on the

Donate button to use PayPal and donate £1.  Thanks!

This box is called an opportunity box and the text you’re now reading could be your advert.  Whether you’re a company or an individual wishing to advertise your services, products or  skillset and availability Contact Us to enquire and fill this box to create your opportunity.

 

 

ITIL v3 Service Strategy is both the first ITIL v3 publication in the ITIL Lifecycle Suite, and the first phase of the ITIL v3 Service Lifecycle.  The ITIL Service Lifecycle comprises the following ‘phases’ - Service Strategy, Service Design, Service Transition, Service Operations, Continual Service Improvement.  Each have their own separate publication.  Those of you familiar with ISO Standards, you’ll notice the ITIL Service Lifecycle phases closely match “Plan - Do - Check - Act” found in all ISO Standards.

In devising an ITIL Service Strategy, Mintzberg’s four P’s have been adapted, i.e.:

Perspective - vision and focus
Position - ‘stance’
Plan - concerning how the service organisation will achieve it’s aims
Pattern - maintaining consistency.

For a full explanation of Mintzberg’s 4 P’s click this link (opens new window).

Service Strategy details value creation (combining utility (fitness for purpose) and warranty (fitness for use)), value networks, resources (people, finances, IT infrastructure etc.) and capabilities (ability) which taken together comprise service assets.  It details the Service Strategy processes (Financial Management, Demand Management, Service Portfolio Management), and the Service Strategy activities as well as organisational development, methods, tools and techniques, implementation, operation and associated risks.

Click the following link to try out our ITIL v3 Free Quiz.
The ITIL v3 Service Strategy publication is available as a book or on CD. The latter may be purchased for stand alone or networked use.  To purchase this book or the complete Lifecycle Suite, simply click the graphic links above or go to our ITIL bookshop and use the Amazon search box found in the right hand side; use the search category “books” and “ITIL Lifecycle” or, category “books” and “ITIL Service Strategy”.
To use the scrolling carousel above, use the left and right arrow buttons to view our recommended books; just hover your mouse over the title you’re interested in and click the blue highlighted book title to purchase.
Wait!  Did you know that there are numerous under £10 and $15 ITIL Pocket books and other ITIL related books you can buy?  Visit our all ITIL books here and browse around - you may find that elusive information you need!

ITIL v3 service strategy

Pocket Guides ! Get all 5 of the OGC Official Pocket Guides by
clicking the graphic link below:
Tell a Friend