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ITIL v3 Service Strategy is both the first ITIL v3 publication in the ITIL Lifecycle Suite, and the first phase of the ITIL v3 Service Lifecycle. The ITIL Service Lifecycle comprises the following ‘phases’ - Service Strategy, Service Design, Service Transition, Service Operations, Continual Service Improvement. Each have their own separate publication. Those of you familiar with ISO Standards, you’ll notice the ITIL Service Lifecycle phases closely match “Plan - Do - Check - Act” found in all ISO Standards. In devising an ITIL Service Strategy, Mintzberg’s four P’s have been adapted, i.e.: Perspective - vision and focus Position - ‘stance’ Plan - concerning how the service organisation will achieve it’s aims Pattern - maintaining consistency. For a full explanation of Mintzberg’s 4 P’s click this link (opens new window). Service Strategy details value creation (combining utility (fitness for purpose) and warranty (fitness for use)), value networks, resources (people, finances, IT infrastructure etc.) and capabilities (ability) which taken together comprise service assets. It details the Service Strategy processes (Financial Management, Demand Management, Service Portfolio Management), and the Service Strategy activities as well as organisational development, methods, tools and techniques, implementation, operation and associated risks. Click the following link to try out our ITIL v3 Free Quiz.
The ITIL v3 Service Strategy publication is available as a book or on CD. The latter may be purchased for stand alone or networked use. To purchase this book or the complete Lifecycle Suite, simply click the graphic links above or go to our ITIL bookshop and use the Amazon search box found in the right hand side; use the search category “books” and “ITIL Lifecycle” or, category “books” and “ITIL Service Strategy”.
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ITIL v3 service strategy
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