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ITIL v3 Service Transition is both the third ITIL v3 publication in the ITIL v3 Lifecycle Suite, and the third phase of the ITIL Service Lifecycle.  The ITIL Service Lifecycle comprises the following ‘phases’ - Service Strategy, Service Design, Service Transition, Service Operations, Continual Service Improvement.  Each have their own separate publication.  Those of you familiar with ISO Standards, you’ll notice the ITIL Service Lifecycle phases closely match “Plan - Do - Check - Act” found in all ISO Standards.
Service Transition focuses on the management of the systems, processes and functions required to build, test and deploy new and changed services. Services established in the Service Design phase are established to customer/stakeholder requirements.

The main processes within Service Transition are: transition planning and support, change management, service asset and configuration management, release and deployment management, service validation and testing, evaluation and knowledge management.     

Service Transition will ensure customer and stakeholder quality and performance requirements are met (defined during the Service Design phase), will manage resources and communications.

The outputs from the Service Design phase input into Service Transition. Service Transition outputs input to phase 4 of the ITIL Service Lifecycle; Service Operation.

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ITIL v3 service transition

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