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ITIL® stands for the IT Infrastructure Library. It emerged during the 1980’s in the UK as a set of high level processes for providing consistent, low risk IT service management to an organisation. The copyright is owned by the Office of Government Commerce [OGC (formerly known as CCTA)] and is covered in several publications from the British Standards Institution (BSI). Professional qualifications are available for ITIL at Foundation, Practitioner and full “Red Badge” Service Manager Certification. Additionally, those already holding ITIL v2 Certification can take the ‘Managers Bridging Course’ and examination to become an ITIL v3 Expert. Select ITIL v2 or ITIL v3 from within the “What is ITIL” menu to read ITIL overview introductions and find out more about the different versions of ITIL. Already know about ITIL v2 and ITIL v3 and just looking for training? Click the following link to access our comprehensive ITIL and IT Technical Training pages. Or click to access our ITIL free downloads including our ITIL v3 Presentation.
Wait! Did you know that there are numerous under £10 and £15 ITIL Pocket books and other ITIL related books you can buy? Visit our all ITIL books here and browse around - you may find that elusive information you need!